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Video backgrounds will not load correctly on Windows Surface Book 2

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David French64569
4 discussion posts
I have a Windows Surface Book 2 that I use at work. I have it hooked up to two other monitors via the official Surface Dock. Whenever I try to put a video as the background on my primary laptop monitor (being the one that the laptop has built in), the video is letterboxed. I have it set to fill the entire screen, but it won't. It only will fill the entire screen if I set the video to span all 3 screens, but I don't want it to do that. I just want it on the main screen.

Is there a setting I'm missing or something?
• Attachment [protected]: Capture.PNG [196,161 bytes]
• Attachment [protected]: Capture.PNG [196,161 bytes]
Jun 6, 2018  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you send me a copy of your troubleshooting info? Here are the steps:

  • Open the Settings > Troubleshooting tab
  • Click the "Export Info to File" button
  • Reply with the file attached
Jun 10, 2018  • #2
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David French64569
4 discussion posts
Thanks Keith,

I've attached my debug log file to this reply.
• Attachment [protected]: DisplayFusionDebugInfo.zip [26,914 bytes]
Jun 11, 2018  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! Does it make any difference as to which video file you choose?
Jun 13, 2018  • #4
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David French64569
4 discussion posts
No it does not. It appears letterboxed no matter which video I use. It seems to be trying to determine the sizing based on their width instead of their height and/or not allowing clipping
Jun 13, 2018  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I've just checked in with our devs, and they've confirmed that the My Videos source doesn't currently support stretching/cropping. It's on our feature request list, so I've added your vote. If we're able to implement it in a future version, we'll be sure to let you know.

Thanks!
Jun 19, 2018  • #6
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David French64569
4 discussion posts
Cool, thank you!
Jun 20, 2018  • #7
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