Title

Message

Confirm

Want to earn a free DisplayFusion Pro license? We're looking for DisplayFusion translators!
<< DiscussionsReply

Error: Failed to call EnableMonitors.

Avatar from Gravatar.com
recoil
17 discussion posts
Win 7 64-bit, DF Pro v9.3

I'm using my laptop with 3 external monitors (so 4 screens in total). I have a monitor profile for when all 4 screens are enabled ("4_screens"). I wanted to modify this setup to disable the laptop screen and then save that as a new profile.

In the Monitor Configuration window, when I select the laptop screen, then select Disabled from the drop-down menu, and then select Apply, I receive the following error message:

An error has occurred while applying your new Monitor configuration.
Please check your settings and try again.
Error: Failed to call EnableMonitors.

As an attempted workaround, I used Windows' screen resolution menu to disable the laptop screen, then went into DF and saved the configuration as a monitor profile ("3_screens"). When I attempt to switch profiles from "4_screens" to "3_screens", I receive the same error message.

Any ideas on what's causing this?
Jul 30, 2018 (modified Jul 31, 2018)  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
I'm not sure, but I'll check in with our devs and see what info they need to help troubleshoot this further.

Thanks!
Aug 1, 2018  • #2
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you download the tool below and attach the output from it?

http://www.binaryfortress.com/Files/DisplayFusion/BFCustomerTest.exe

Thanks!
Aug 3, 2018  • #3
Was this helpful?  Login to Vote  Login to Vote
<< DiscussionsReply