Processing Ajax...

Title
Close Dialog

Message

Confirm
Close Dialog

Confirm
Close Dialog

Confirm
Close Dialog

swarfega's profile on WallpaperFusion.com
I updated to the latest beta this morning but its causing a black screen and nothing will display. I can bring up task manager and I have disabled DF for now until this is fixed.
May 18, 2018  • #1
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Could you export the following registry key and attach it?

HKEY_CURRENT_USER\Software\Binary Fortress Software\DisplayFusion
May 18, 2018  • #2
swarfega's profile on WallpaperFusion.com
Here attached.
• Attachment [protected]: dfreg.reg [82,040 bytes]
May 18, 2018  • #3
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! If you launch DisplayFusion, does the display immediately go black?
May 18, 2018  • #4
swarfega's profile on WallpaperFusion.com
no, it works as expected, so it's something at boot time.
May 18, 2018  • #5
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Interesting! Could you enable debug logging, then reboot and send me the log?

  • On the DisplayFusion Settings > Troubleshooting tab, change the Logging drop-down to "L1: Log Minimal" and click Apply
  • Reproduce the issue and note the time so we'll know where to check in the log file
  • Click the "Export Info to File" button on the Settings > Troubleshooting tab
  • Reply with the file attached
  • Disable debug logging after sending the log
May 18, 2018 (modified May 18, 2018)  • #6
swarfega's profile on WallpaperFusion.com
I'll do that in a couple of hours for you, actually ill atm :/
May 18, 2018  • #7
swarfega's profile on WallpaperFusion.com
Here is the file. With log minimal enabled it didnt run automatically.
• Attachment [protected]: DisplayFusionDebugInfosw4rfega.zip [83,999 bytes]
May 18, 2018  • #8
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Thanks! So with logging enabled, it didn't auto-start with Windows? Did the screen go black when you manually started it?

If not, can you try disabling logging and rebooting again to see if you get the black screen issue?
May 19, 2018  • #9
swarfega's profile on WallpaperFusion.com
The screen didnt go black and it didn't auto start. Its 2am here, will turn pc on around 8.
May 19, 2018  • #10
swarfega's profile on WallpaperFusion.com
Started the computer this morning with DF set to load and it worked ok without causing black screen.
May 19, 2018  • #11
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Ok, glad to hear it! Definitely let us know if you run into this again.

Thanks!
May 22, 2018  • #12
swarfega's profile on WallpaperFusion.com
Thanks just got it. Curious as to why recent versions require a system restart though.
Jun 1, 2018  • #13
Jon Tackabury (BFS)'s profile on WallpaperFusion.com
We're not completely sure here, but installing the new 9.4 betas seems to be fine now. I suspect it was Windows Defender locking files during the installation of previous versions because nothing has changed in our installer.
Jun 6, 2018  • #14
swarfega's profile on WallpaperFusion.com
ah thanks, not had 9.4 through yet though.
Jun 6, 2018  • #15
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Sorry for the confusion, Jon typo'd the version number. We just posted 9.2.4 final on Friday, did you run into this issue again when updating?
Jun 10, 2018  • #16
swarfega's profile on WallpaperFusion.com
No, update was smooth.
Jun 10, 2018  • #17
Keith Lammers (BFS)'s profile on WallpaperFusion.com
Excellent, glad to hear it!
Jun 13, 2018  • #18
Subscribe to this discussion topic using RSS
Was this helpful?  Login to Vote(-)  Login to Vote(-)